FAQ


Q: Do you ship internationally?
A: Yes, just select your destination through the checkout process

Q: Do you wholesale?
A: Yes, we do have wholesale options — please contact us with any inquiries.

Q: Where is Camp Cloon
A: Camp Cloon is New Zealand based, but we ship to the world.

Q: What does Cloon mean?
A: Clooney 'Cloon' the Cavoodle is the founder.

Q: Are Camp Cloon products for animals other than dogs?
A: Of course, we don't discriminate, all our furry friends are welcome!

Q: Can I return a product?
A: We happily offer exchanges on unworn, unused full-price merchandise within 30 days. Sale items cannot be exchanged or returned. However we do not issue refunds, so please choose carefully.

Q:How to store your Cloon Cookies?
A: Due to the lack of preservatives in our natural cookies they have a shelf life of up to 3 months when un-opened in the original sealed container (kept in a cool/dry place). Once opened, transfer to an airtight container or reseal pack after each use. Consume pack contents within 1 month of opening. Treats can also be frozen for up to 6 months. Be sure to store your cookies in a cool, dry place. 

*Please note as all Camp Cloon items are clothing, accessory and toy items only, we at Camp Cloon assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility. Please watch your pet when they are playing with toys, wearing our clothes etc. as it is your responsibility to do so.

If you have any questions, we'd be happy to answer them for you, just contact us here.